Source of complaint

The following statistics were compiled from data submitted on quarterly return forms, covering the period 8 May 2008 to 31 March 2010.

Monitoring officers have reported a total of 6134 cases. The sources of these are broken down as follows:

 

Source of complaints	Total	Percentage
Member of public	3436	56.0%
Member	2107	34.3%
Council officer	186	3.0%
Other	186	3.0%
Parish/town clerk	172	2.8%
Monitoring officer	33	0.5%
MP	14	0.2%

Parished and non-parished authorities

A comparison between parished and non-parished authorities shows that parished authorities have received more complaints.

Quarter	Without parishes	With parishes	% Without	% With
Total for 2008/09	457	2260	17%	83%
Q1 2009/10	140	612	19%	81%
Q2 2009/10	144	647	18%	82%
Q3 2009/10	169	613	22%	78%
Q4 2009/10	153	747	17%	83%
Total	1063	4879	18%	82%

Differences between types of authority

District Councils have had the largest total number of complaints (3258).  However, discounting the Greater London Authority because it is a unique authority type, unitary authorities had the largest average number of cases (25).  Fire Authorities had the lowest number of cases of all the non-unique authority types (5).

 

Authority Type	Total for 2008/09	Q1 2009/10	Q2 2009/10	Q3 2009/10	Q4 2009/10	Total
District Council	1551	393	420	410	484	3258
Unitary	598	169	198	206	195	1366
Metropolitan Council	320	102	94	83	117	716
County Council	102	52	36	33	49	272
London Borough	111	26	34	36	35	242
National Park Authority	3	2	1	7	3	16
Police Authority	7	1	3	0	3	14
Integrated Transport Authority	0	1	0	0	7	8
Fire Authority	3	0	0	2	0	5
Total	2695	746	786	777	893	5897